Terms & Conditions

Our currently valid Terms & Conditions can be found here:

§ 1 Scope

1. These Terms & Conditions apply to all contracts for the temporary provision of the furnished house/apartment for temporary accommodation as well as for all other services provided to the guest.

2. Customer terms and conditions only apply to the extent they have been agreed in writing.

§ 2 Conclusion of Contract

1. The contract only comes into effect upon confirmation by the owner to the customer.

2. Multiple guests/bookers are generally jointly and severally liable.

§ 3 Prices and Payment Terms

1. The customer is obliged to pay the applicable or agreed prices for the provision of the house and any other services used or offered.

2. The agreed prices include statutory VAT. Any increase in VAT after contract conclusion may be charged to the customer. Broadcasting (GEZ) and music licensing (GEMA) fees are covered by the owner unless the guest registers their residence at the apartment address; from that day, the guest must cover these fees themselves.

3. All claims of the owner are due immediately upon receipt of the invoice without deduction. If no advance payment has been agreed, claims are due upon arrival or the start of service provision without deduction. Additional services used during the stay are due upon departure without deduction.

4. The guest may only offset undisputed or legally established claims.

§ 4 Termination without Notice

The owner is entitled to terminate the contract without notice if the customer is in default of payment for more than three days or violates the house rules. Payment deadlines are calendar-based, so no reminder is required to establish default.

§ 5 Withdrawal from the Accommodation Contract – Cancellation Fees

1. Unless a contractual right of withdrawal has been agreed or is possible under the following regulations, withdrawal from the booked services requires the written consent of the owner. This does not apply if a statutory right of withdrawal exists or if enforcing the contract is unreasonable due to the owner’s breach of duty. Withdrawal must be made in writing.

2. Up to fourteen calendar days before the agreed arrival date, the customer can withdraw from the accommodation contract without paying a cancellation fee by unilateral declaration to the owner.

3. Outside the period specified in §5.2, the guest must pay a cancellation fee of 75% of the agreed price for the provided house if the contractual services are not used.

4. Any income from re-renting or reusing the property will be offset against the cancellation fee.

5. The customer may provide evidence that the above claims did not arise or did not arise in the asserted amount.

6. The owner may withdraw from the booking until the agreed first payment and deposit have been received. Furthermore, the owner has the right to withdraw if the agreed service cannot be provided due to force majeure.

7. The owner may terminate the contract with three months’ written notice without giving a reason.

§ 6 Arrival and Departure / Provision

1. The apartment may be occupied from 3:00 PM on the day of arrival.

2. Departure must be by 12:00 PM on the departure day. Late departure may incur charges: up to 6:00 PM = 50% of the price, later = 100% of the price.

3. No refund or reduction applies for agreed services not used.

§ 7 Use of the House / Apartment

1. The guest is liable for all damages occurring during their stay. Liability may be joint and several with the person causing the damage.

2. This does not apply to damages caused by third parties outside the customer’s sphere or covered by the owner’s insurance.

3. Any use of the property contrary to the agreement entitles the owner to terminate the contract without notice, without affecting the claim to payment.

4. The property is strictly non-smoking. Any breach obliges the guest to pay for damages.

5. No changes may be made to walls or ceilings, e.g., nails or screws.

6. Pets are only allowed with prior approval and additional charges.

7. Bicycles may not be stored inside the building.

8. The owner does not guarantee internet speed or accept liability for transmitted content.

9. The owner and staff have access to the property during normal hours.

10. Lost keys must be replaced by the guest at their cost, minimum €50. Only proven lower costs will be reimbursed.

§ 8 Liability of the Owner

1. The owner is liable with due care. Claims are excluded unless they result from injury to life, body, or health. Deliberate or grossly negligent breaches by the owner are exceptions.

2. Liability for brought-in items is limited by law to €3,500. For cash, securities, and valuables, the maximum is €800.

3. Lost and found items are sent only on request and at cost; otherwise, they are handed to the relevant lost property office.

4. Parking spaces provided (even for a fee) do not constitute a custodial contract. The owner is only liable for intent or gross negligence.

§ 9 Limitation

1. All claims against the owner expire after one year. The start date is determined by §199(1) BGB.

2. Compensation claims expire in five years regardless of knowledge.

3. This does not apply to claims arising from deliberate or grossly negligent breaches.

§ 10 Adjustment Clause

The owner reserves the right to adjust the agreed contract terms in case of changes to statutory regulations.

§ 11 Final Provisions

1. Oral agreements are only effective if confirmed in writing by the owner.

2. Place of performance and payment is the company location in Stuttgart.

3. Exclusive place of jurisdiction is Stuttgart.

4. German law applies exclusively. UN sales law and conflict of law rules are excluded.

5. Should individual provisions be invalid, the remaining provisions remain effective. The parties agree to replace any invalid provision with a valid one that reflects the original intent as closely as possible.